1 YEAR - WARRANTY
Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.
For health and hygiene reasons, earphones and headphones can only be returned due to a change of mind within 30 days of purchase if they are completely sealed.
For this reason, if you have changed your mind about your purchase, earphones or headphones must be completely unopened and unused to receive a refund.
If, however, the item is faulty then the standard Warranty policy applies.
LIMITED WARRANTY- FOR SALES IN AUSTRALIA:
Against defects for 1 year from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to Eye Design / Alarmkok at Po Box 1721 Byron bay 2481 NSW, Australia.
Ph 0421 181 018 contact g[email protected] Your benefits under this warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This will appear on your cart and checkout pages
Shipping Policy
Most orders will ship within 24-48 hours during weekdays
Please allow additional time for orders placed during the weekend as our Couriers only pick up Monday to Friday at 4pm AEST
We use Express Courier FREE OF CHARGE
We do not deliver to PO box and prefer a business address for shipping where possible.
RETURNS FOR WARRANTY - FOLLOW THE DIRECTIONS BELOW
We want to provide you with excellent customer service if you need to return your Alarmkok Product. Please follow this procedure as it will enable us to give you up to date information as soon as you call.
Before returning any items, please make sure you have R.A #. (Return Authorization Number). This is basically your tracking number.
Return Authorisation number’s (RA#’s) must be issued by Eye Design / Alarmkok Contact us via phone or e-mail.
To issue an RA#, we will need some information from you;
Your full name, your delivery address, your contact phone number, what Alarmkok including colour product you are returning and what is the fault?
All warranty claims must be accompanied with a PROOF OF PURCHASE from an authorized dealer.
All returns are best sent directly to Eye Design / Alarmkok. Please use the street address above for the most prompt service. Make sure you use a traceable method of return e.g. courier or Registered Post. We cannot be responsible for lost packages.
Please also ensure that your Alarmkok product is packaged well to avoid damage in transit
(A box is best). Eye Design / Alarmkok takes no responsibility for items damaged in transit.
Make sure you include your
name, return address and a phone number.
Eye Design / Alarmkok will assess your product, and then advise you of the outcome.
Eye Design / Alarmkok will do our best to turn around the return within 7 – 10 business days of receiving the return (depending on problem).
Eye Design / Alarmkok reserves the right to any decision on a faulty item.
LIMITED WARRANTY - FOR SALES IN AUSTRALIA:
Against defects for 1 year from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to
Eye Design / Alarmkok at Po Box 1721
Byron Bay, 2481 NSW,
Australia.
Ph 0421 181 018.
Further details at www.alarmkok.com or contact [email protected] Your benefits under this Eye Design / Alarmkok warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns and Warranty Department
Please send to:
Eye Design / Alarmkok
Po Box 1721
Byron Bay NSW 2481
or Contact:
Phone: 0421 181 018
E-mail: [email protected]
For health and hygiene reasons, earphones and headphones can only be returned due to a change of mind within 30 days of purchase if they are completely sealed.
For this reason, if you have changed your mind about your purchase, earphones or headphones must be completely unopened and unused to receive a refund.
If, however, the item is faulty then the standard Warranty policy applies.
LIMITED WARRANTY- FOR SALES IN AUSTRALIA:
Against defects for 1 year from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to Eye Design / Alarmkok at Po Box 1721 Byron bay 2481 NSW, Australia.
Ph 0421 181 018 contact g[email protected] Your benefits under this warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This will appear on your cart and checkout pages
Shipping Policy
Most orders will ship within 24-48 hours during weekdays
Please allow additional time for orders placed during the weekend as our Couriers only pick up Monday to Friday at 4pm AEST
We use Express Courier FREE OF CHARGE
We do not deliver to PO box and prefer a business address for shipping where possible.
RETURNS FOR WARRANTY - FOLLOW THE DIRECTIONS BELOW
We want to provide you with excellent customer service if you need to return your Alarmkok Product. Please follow this procedure as it will enable us to give you up to date information as soon as you call.
Before returning any items, please make sure you have R.A #. (Return Authorization Number). This is basically your tracking number.
Return Authorisation number’s (RA#’s) must be issued by Eye Design / Alarmkok Contact us via phone or e-mail.
To issue an RA#, we will need some information from you;
Your full name, your delivery address, your contact phone number, what Alarmkok including colour product you are returning and what is the fault?
All warranty claims must be accompanied with a PROOF OF PURCHASE from an authorized dealer.
All returns are best sent directly to Eye Design / Alarmkok. Please use the street address above for the most prompt service. Make sure you use a traceable method of return e.g. courier or Registered Post. We cannot be responsible for lost packages.
Please also ensure that your Alarmkok product is packaged well to avoid damage in transit
(A box is best). Eye Design / Alarmkok takes no responsibility for items damaged in transit.
Make sure you include your
name, return address and a phone number.
Eye Design / Alarmkok will assess your product, and then advise you of the outcome.
Eye Design / Alarmkok will do our best to turn around the return within 7 – 10 business days of receiving the return (depending on problem).
Eye Design / Alarmkok reserves the right to any decision on a faulty item.
LIMITED WARRANTY - FOR SALES IN AUSTRALIA:
Against defects for 1 year from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to
Eye Design / Alarmkok at Po Box 1721
Byron Bay, 2481 NSW,
Australia.
Ph 0421 181 018.
Further details at www.alarmkok.com or contact [email protected] Your benefits under this Eye Design / Alarmkok warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns and Warranty Department
Please send to:
Eye Design / Alarmkok
Po Box 1721
Byron Bay NSW 2481
or Contact:
Phone: 0421 181 018
E-mail: [email protected]
